Frequently Asked Questions
Everything you need to know about trying styles, credits, and getting support.
What is MirrorCut?
MirrorCut lets you upload a selfie, preview realistic hairstyle looks on your face, and get barber-ready instructions before your next cut. It is designed to help you walk into the barber with confidence.
How do credits work?
Credits are used to generate hairstyle previews. One credit typically equals one generation. You start with a free look when you sign up, and you can buy credit packs for additional previews when payments are enabled.
Is there a free trial?
Yes. New accounts receive one free look so you can try MirrorCut before purchasing credits. No credit card is required to sign up.
What kind of photo should I upload?
Use a clear, front-facing selfie with good lighting. Avoid heavy filters, hats, or sunglasses. A neutral background works best. The clearer your photo, the better your preview.
Are the previews guaranteed to match a real haircut?
No. Previews are AI-generated and illustrative. Your actual result depends on your hair type, barber technique, and styling. MirrorCut helps you communicate what you want — it is not a guarantee of outcome.
What is a Barber Card?
A Barber Card summarizes the style you selected — length, fade, texture, and styling notes — in language your barber can use. You can share it when you book or sit in the chair.
Are my photos private?
Yes. Your uploaded photos are tied to your account and are not made public. We use them only to provide the service. See our Privacy Policy for full details on storage and deletion.
How do I buy more credits?
Visit the Pricing page to view credit packs. Payments are rolling out via Dodo Payments. Once enabled on your account, you can purchase packs and credits are added instantly.
Can I get a refund?
Unused credits may be eligible for a refund within 14 days of purchase. Credits that have already been used to generate previews are not refundable. See our Refund Policy for full details.
What payment methods are accepted?
When payments are live, supported methods will depend on your region and our payment provider (Dodo Payments). Common options include cards and other methods available at checkout.
Can I delete my account and data?
Yes. Email contact@kartikships.xyz from your account email and request account deletion. We will process your request within a reasonable timeframe, subject to legal and billing retention requirements.
How do I contact support?
Email contact@kartikships.xyz or visit our Contact page. We typically respond within 1–2 business days.