Refund Policy

1. Overview

Credits are digital goods used to generate hairstyle previews. Once credits are consumed, the corresponding generation service has been delivered.

Payments for credit packs may be processed by Dodo Payments, which acts as Merchant of Record. Refunds approved under this policy may be issued by Dodo Payments on our behalf according to their processing timelines and applicable payment network rules.

2. Eligible Refunds

You may request a refund within 14 days of purchase if all of the following apply:

• The purchased credits have not been used (zero generations consumed from that purchase).
• The request is made by the account holder who made the purchase.
• The purchase was not made fraudulently or in violation of our Terms of Service.

3. Non-Refundable Situations

• Credits that have already been used to generate previews.
• Partial refunds for partially used credit packs.
• Change-of-mind requests after credits have been consumed.
• Purchases made more than 14 days ago.
• Accounts terminated for abuse, fraud, or terms violations.
• Free promotional credits or bonus credits not tied to a paid purchase.

4. How to Request a Refund

Email contact@kartikships.xyz from the email address associated with your MirrorCut account. Include:

• Your account email address.
• The date and approximate amount of the purchase.
• Your order or transaction reference, if available.
• A brief reason for the refund request.

5. Processing Timeline

We aim to review refund requests within 2–3 business days.

Approved refunds are typically processed within 5–10 business days, depending on your payment method and bank or card issuer.

Refunds are issued to the original payment method where possible.

6. Chargebacks and Disputes

If you have a billing concern, please contact us before initiating a chargeback. Unauthorized chargebacks for validly delivered digital goods may result in account suspension.

We cooperate with our payment provider and card networks to resolve disputes fairly and in accordance with applicable rules.

7. Technical Failures

If a generation fails due to a technical error on our side and your credit was deducted, contact support. We will restore the credit or provide an equivalent remedy.

Failed generations caused by unsupported photos, poor image quality, or factors outside our control may not qualify for a monetary refund, but we will try to help you succeed with a better upload.

8. Contact

Refund questions can be sent to contact@kartikships.xyz or through our Contact page.